We offer hassle-free returns or exchanges in the rare event that a wrong or damaged product reaches you. Just reach out to us at support@janpathonline.com within 7 days of receiving your order.
For exchanges, we’ll arrange a free pickup of the incorrect or damaged item. Please note that returns typically take longer than deliveries — it may take 3–7 working days for the item to reach us. Once received, your replacement will be shipped within 1 working day. The entire exchange process usually takes 7–10 working days, depending on your location.
Unfortunately, we’re unable to process refunds or replacements beyond the 7-day return window.
If you’d like to return a product because it didn’t suit you or you simply didn’t like it, we do not offer refunds — but we do offer hassle-free returns with two convenient options:
– Get store credit for the full product value with free reverse pickup.
– Opt for a refund, with a ₹250 deduction for pickup and re-shipping charges. Refunds will be processed within 5–7 business days via your original payment method.
Have questions? Feel free to write to us at support@janpathonline.com — we promise to reply within 24 hours.