Frequently Asked Questions
Yes, we can defer shipping, though not more than 7 days in case of both - national & international orders. But please let us know within 12 hours of placing the order, so this is not shipped already.
Yes, we can club your orders. However, we only club orders that are placed by the same customer on the same day. Also, we will need an email from you on support@janpathonline.com for the same.
Check out our blog on -The Perfect Fit: How to Measure Your Bangle Size at Home
No, we do not currently have a physical store. However, if you are in Delhi NCR, you are welcome to visit our office by appointment :) Please write to us at support@janpathonline.com to block time with us !
Please refer to our shipping / refund policy on our website to understand how we can help you!
Please refer to our shipping / refund policy on our website to understand how we can help you!
Please refer to our shipping / refund policy on our website to understand how we can help you!
Please refer to our shipping / refund policy on our website to understand how we can help you!
In the case of usual products, we can do this within 12 hours of placing the order. However, in the case of One of a Kind products, we cannot provide any modifications.
Yes, we love sending gifts! If you’d like us to gift wrap our products or add a note - please write to us at support@janpathonline.com, We will charge a nominal amount of Rs. 100 to do so. However, kindly do so within 12 hours of placing the order.
If this is your first order with us, apply code - FIRSTORDER and get 10% off. Apart from this, stay tuned to our emailers / WhatsApp broadcast and follow us on Instagram to stay updated on our Flash Sale.
We accept all Visa / Mastercard Debit / Credit Cards and UPI payments. We also offer COD, though not during sales.
This sometimes happens due to the order confirmation emails getting marked to spam. Please send us your name & phone number in an email to support@janpathonline.com & we will send you the necessary information
Please send us your name & phone number in an email to support@janpathonline.com & we will send you the necessary information
Please send us a text on WhatsApp / email us to know any details you would like us to send you - our team would be happy to send you all required details. Do give us 12 hours to get back to you!
Oxidisation of our products is completely natural and can be easily reversed if you’d want to. You can clean your products with a basic toothpaste and it will be shiny & new ! However, don’t brush it too hard, or the initial polish may come off.
Please send us a text on WhatsApp / email us at support@janpathonline.com to know any details you would like us to send you - our team would be happy to send you all required details. Do give us 12 hours to get back to you!
Our products are handmade and are made by small artisan families. Hence, we can only make small batches. We try our best to restock items in 2-3 weeks. Do click on “Notify When Available” however, you’ll get an email as soon as it’s back.
Yes, you can! Just ensure a few things for making sure these beauties last you years:
- Do not sleep with the jewellery on - it if often put together with hooks - and they may come off
- Store them without being in contact with other pieces of jewellery, or the metals may react with each other
- Do not wear these during bathing or swimming - coming into contact with water on a prolonged basis can cause damage to the polish.
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